1. Information We Collect
We collect the following types of information to provide our platform services:
Personal Information:
- Full name and contact information
- Phone number and email address
- Government-issued ID for verification
- Profile photo
- Emergency contact information
Location Data:
- Real-time location during rides
- Pickup and drop-off locations
- GPS data for safety and tracking purposes
Financial Information:
- Digital wallet balance (if used)
- Transaction history
- Payment preferences
2. How We Use Your Information
We use your information for the following purposes:
Platform Operations:
- Profile verification and account security
- Matching drivers with riders
- Facilitating safe ride experiences
- Processing wallet transactions
Safety Features:
- Real-time ride tracking
- Emergency SOS functionality
- Background verification checks
- Incident reporting and investigation
3. Information Sharing
We NEVER sell your personal data. We only share information in the following limited circumstances:
With Other Users:
- Name and photo for ride matching
- Vehicle information (for drivers)
- Real-time location during active rides
- Ratings and reviews
With Service Providers:
- Identity verification services
- Payment processing (if applicable)
- Cloud storage and hosting providers
- Analytics and app performance services
Legal Requirements:
- When required by Moroccan law
- In response to valid legal requests
- To protect safety and prevent harm
4. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Restriction: Limit how we process your information
- Portability: Receive your data in a machine-readable format
To exercise these rights, contact us at hello@lallago.com
5. Data Security
We implement robust security measures to protect your information:
- Encrypted data storage and transmission
- Secure authentication and access controls
- Regular security audits and updates
- Verified user profiles to prevent fraud
- 24/7 monitoring for suspicious activity
6. Safety Features
Our platform includes specific safety features that use your data:
- SOS Emergency Button: Instantly shares location with emergency contacts
- Real-time Tracking: Allows trusted contacts to monitor your ride
- Driver Verification: Background checks and document verification
- Community Ratings: User feedback system for safety assurance
7. Data Retention
We retain your information only as long as necessary:
- Active accounts: Data retained while account is active
- Inactive accounts: Data deleted after 2 years of inactivity
- Safety records: Emergency incidents may be retained for legal compliance
- Financial records: Transaction data retained for tax and audit purposes
8. Children's Privacy
LallaGo. is intended for users 18 years and older. We do not knowingly collect information from children under 18. If we discover we have collected information from a child, we will delete it immediately.
9. Changes to This Policy
We may update this privacy policy periodically. We will notify users of significant changes via email or in-app notification. Continued use of the platform after changes constitutes acceptance of the updated policy.
10. Contact Us
For questions about this privacy policy or your data, contact us:
- Email: hello@lallago.com
- WhatsApp: +212 656909715
- Subject: Privacy Policy Inquiry